Terms of Service

These terms apply to account holders, team members acting on an account holder's behalf, clients who book through a Ottocal page, invoice recipients, and anyone who accesses Ottocal websites, booking pages, or hosted call links.

By using Ottocal, you agree to these terms and the related privacy, cookie, acceptable use, and refund policies.

• You must be legally able to enter into a binding agreement to use Ottocal.
• If you use Ottocal on behalf of a company or client, you represent that you have authority to bind that entity.
• You may not use Ottocal if you are prohibited from doing so under applicable law, sanctions, or export controls.

• You must provide accurate information and keep your login credentials confidential.
• You are responsible for activity that occurs through your account and booking links.
• You must notify Ottocal promptly at hello@ottocal.com if you suspect unauthorized use.
• You are responsible for maintaining secure devices, strong passwords, and any access permissions you grant to others.

Ottocal provides scheduling pages, intake collection, confirmation and reminder messaging, Stripe payment support, host payout tooling, invoicing support, CRM contact records, deal tracking, calendar integrations, AI-generated content support, call recording and transcription workflows, and optional in-app call experiences powered by third-party infrastructure.

Ottocal may change, improve, or discontinue features over time. Some features depend on third-party providers and may be unavailable if those services are unavailable.

Ottocal provides software tools. Ottocal is not the provider of the host's underlying real-estate, mortgage, advisory, or other professional services, and it is not a party to the service relationship between a host and that host's client except as a technology provider and payment facilitator where applicable.

Hosts are responsible for their service scope, qualifications, scheduling commitments, legal disclosures, CRM recordkeeping choices, and fulfillment. Clients are responsible for reviewing the host's service description, pricing, availability, cancellation terms, and instructions before booking.

• You are responsible for your service descriptions, pricing, availability, and refund terms.
• You are responsible for the accuracy of CRM contact records, deal workspaces, tasks, and follow-up actions you maintain in Ottocal.
• You must have the legal right to provide the services you sell through Ottocal.
• You must comply with tax, consumer protection, marketing, privacy, and recording laws that apply to your business.
• If you work in real estate, mortgage, or another regulated category, you are responsible for your licensing, disclosures, advertising compliance, and fair-housing or fair-lending obligations.
• If you enable recording, transcription, AI summaries, or follow-up generation, you are responsible for providing any notice or obtaining any consent required by law.
• You are responsible for the accuracy of intake forms, emails, invoices, contracts, and any materials you send through Ottocal.

Client payments are processed by Stripe or other payment processors Ottocal supports. Ottocal is not a bank, money transmitter, or escrow service.

• Hosts authorize Ottocal and its payment providers to process charges, refunds, holds, and reversals.
• Platform fees, payout timing, chargeback handling, and reserves may vary by processor and account status.
• Ottocal may delay or block payouts if fraud, abuse, sanctions, identity, or policy concerns are identified.
• Invoice delivery, hosted invoice pages, saved payment methods, and local payment methods may be subject to processor terms and regional rules.

Hosts control the booking settings they publish, including prices, buffers, notice periods, availability, intake requirements, and any cancellation policy they disclose to clients.

Ottocal may assist with automated reminders, cancellation messaging, refunds, and status updates, but hosts remain responsible for their own service commitments, rescheduling decisions, and handling client disputes.

When enabled, Ottocal may create call recordings, transcripts, meeting recaps, or pre-call briefs using third-party providers. These features are optional and may involve storage, processing, and transfer of meeting content.

Hosts must determine whether consent, disclosure, retention, or export restrictions apply before recording, transcribing, summarizing, or sharing call content.

Ottocal may use AI providers to suggest titles, intake questions, email copy, pre-call briefs, follow-ups, transcripts, meeting recaps, invoice copy, CRM summaries, contact-stage suggestions, or workflow actions. AI output may be inaccurate, incomplete, offensive, or unsuitable for a particular use case.

You are responsible for reviewing AI-generated output before using it with your clients.

You retain ownership of the content and business data you submit to Ottocal. You grant Ottocal the rights needed to host, process, transmit, back up, analyze, secure, and display that content solely to operate and improve the service and to comply with law.

If you send feedback, feature ideas, or bug reports, Ottocal may use that feedback without restriction or compensation.

Ottocal and its branding, software, documentation, and interfaces are owned by Ottocal or its licensors and are protected by intellectual property laws.

Subject to these terms, Ottocal grants you a limited, non-exclusive, non-transferable, revocable right to use the service for its intended business purpose. You may not copy, reverse engineer, resell, or build competing services using Ottocal except as allowed by law.

You may not use Ottocal to break the law, harass people, send spam, scrape data, evade payment or platform controls, probe security, or distribute malware or infringing content.

More detail appears in the Acceptable Use Policy, which is incorporated into these terms.

Ottocal may rely on Supabase, Stripe, Resend, LiveKit, Google, OpenAI, Anthropic, Deepgram, Sentry, and similar providers. Their terms and policies may also apply to certain functionality.

Ottocal is not responsible for outages, payment failures, API changes, suspension decisions, or other acts or omissions of third-party providers.

Some features may be labeled beta, preview, experimental, or early access. Those features may be incomplete, change without notice, or be withdrawn at any time, and may be subject to additional limits or reduced support.

Ottocal may suspend or terminate access, remove content, cancel bookings, or block payouts if necessary to investigate abuse, comply with legal requests, protect users, or enforce these terms.

You may stop using Ottocal at any time. Termination does not eliminate obligations that accrued before termination, including fees, chargebacks, indemnity obligations, or dispute-related duties.

Ottocal is provided on an "as is" and "as available" basis. To the fullest extent allowed by law, Ottocal disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent allowed by law, Ottocal will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from use of the platform.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Ottocal and its affiliates, officers, employees, and contractors from claims, damages, losses, liabilities, and expenses arising from your content, services, use of the platform, violation of law, or breach of these terms.

Ottocal may update these terms as the product evolves. Material changes will be posted on this page with an updated effective date.

Legal, support, or policy questions can be sent to hello@ottocal.com. These terms are not a substitute for legal advice about your own business, regulated activities, client contracts, or recording obligations.